NIKA BLU
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CUSTOMER REVIEWS
Checkout what our happy customers have to say.
The customer service was fantastic and fixed an issue I had with my order. They were professional and very kind. Highly recommen!
John
This tug toy is fantastic! My dog loves the sturdy rope, and it’s great for interactive play. It’s held up well against his strong teeth.
Ted
My cat adores this scratching post! It’s the perfect height and saves my furniture from her claws. She uses it daily—definitely worth it!
Sarah
This pet carrier is a lifesaver for trips. It’s comfortable for my cat and easy to carry. The mesh windows provide good ventilation.
Sophie
My dog loves this ball! It bounces unpredictably, keeping him engaged. Durable and fun, it’s become his favourite toy.
Laurice
FAQs
How do I place an order?
From our Homepage, select the items you are interested in. Select colour or size if applicable and click ADD TO CART. When you are finished Shopping, select CHECKOUT and choose your preferred payment method from the options provided.
How can I check on my order?
You can check on your order status by sending an Online enquiry to info@nikablu.com.au We will respond promptly. Additionally you can track your order with the tracking number.
How long will it take to get my order?
It depends on your location. Delivery timeframes vary depending on the individual supplier and their nominated courier.
Can I return my product?
If you are entitled to a refund or replacement due to an incorrect, damaged or faulty item, we’re happy to help. We always aim to make sure our customers are happy with our products. Please email us at info@nikablu.com.au and we’ll take you through the process.
I have received a shipping confirmation but my order hasn't arrived. What should I do?
Before contacting us please ensure you have allowed sufficient time for your order to arrive. If you feel your delivery has been delayed or should you need to enquire as to its whereabout, Please contact us at info@nikablu.com.au and we will investigate further.
How do I cancel an online order?
As you cannot directly cancel an online order yourself you’ll need to contact us at info@nikablu.com.au and ask for assistance urgently. Please note that your order can only be cancelled if your item/s have not been dispatched yet.
What happens if I won't be available to accept my delivery?
If you will be unavailable when the courier/carrier attempts to deliver your order they will usually leave a note or calling card. This card contains details on how to collect the order. If the order is returned to sender as a result of a failed delivery attempt we will contact you to arrange re-delivery which may incur an additional cost.
Can I return my item/s if I change my mind?
Unfortunately due to high demand for our products, we do not accept change of mind returns.
Do you ship internationally?
Currently we only ship to our customers in Australia.
Where is NIKA BLU located?
We are located in Adelaide, South Australia.
Have a question?
Send a message and we'll be in touch within 1-2 business days.
